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Cross Pens Warranty

You may be wondering if Cross pens come with a warranty? They most certainly do! All Cross pens come with a lifetime mechanical guarantee, no matter how long you've had them! Even if the writing instrument that needs repair has been discontinued, Cross will replace it with a similar product regaurdless of value, at no cost.

However, keep in mind that the warranty does not cover normal wear and tear due to use. The warranty strickly only covers the mechanics of the pen. Also, postage, insurance, shipping or handling is the customers responsibility.

For more details, see the full Cross pen warranty below:

CROSS Full Perpetual Warranty: All Cross writing instruments and desk set penholder mechanisms are unquestionably guaranteed against mechanical failure, regardless of age. Any Cross product or part requiring service under this warranty will be repaired or replaced when received at our factory from the consumer (postage and insurance are the responsibility of the consumer, and shipping and handling fees may apply). Any such product that is no longer in production and cannot be repaired will be replaced with a comparable Cross product. Leads, erasers, ink refills and stylus tips exhausted in the course of normal use, and emblems and other customized decoration, are excluded from this warranty; also excluded are fountain pen nibs and other parts damaged from impact, unreasonable use or obvious abuse, as well as wear, aging discoloration or other deterioration of the leather wrapping. The Cross guarantee extends our assurance of a lifetime of writing pleasure to every owner of a Cross writing instrument. This warranty gives you the specific legal rights, and you may have other rights which vary from state to state or jurisdiction to jurisdiction. Customers are advised to obtain insurance against loss or damage when shipping products to Cross. Without proof of shipment, Cross cannot replace product it does not receive.