Frequently Asked Questions

 

Costs and Fees

1. What are the setup costs for doing emblems, template engraving, or imprints?
2. Do I have to pay setup charges for additional orders?
3. What is the cost of additional colors on decoration?
4. Can we get credit terms to use a PO to place an order?
5. How can your prices be so low compared to www.cross.com? Are these actually Cross Pens?

Artwork and Customization

6. How long does it take to get an art proof?
7. In what format should names list be sent?
8. What type of artwork is required?
9. How long does it take for engraving?
10. How long does it take for custom logos and emblems?

Shipping and Delivery

11. How are the pens shipped?
12. Where are the pens shipped from?
13. Can you rush an order?

Still don't see the answer to your question? Please contact us by phone at 866.448.0191.

 

Costs and Fees

1. What are the setup costs for doing emblems, template engraving, or imprints?

Emblem Setup Charges for standard shapes are $250.00 for silk screen emblems or $300.00 for Die Struck emblems.
If a custom shape is required an additional $190.00 is incurred.
Template engraving setup charges are $75.00.
Imprint setup charges are $75.00.

2. Do I have to pay setup charges for additional orders?

As long as you reuse your same decoration type and it has been less than four years, Cross will keep and reuse the die or template on your order. If it has been more than four years we can look and see if they still have the die or template but most times Cross will have purged those items.

3. What is the cost of additional colors on decoration?

Each additional color over the maximum per decoration type is $0.70.
Die struck emblems come with two colors.
Silk screen emblems come with three colors.
Template engraving comes with one color.
Pad imprints come with one color.

4. Can we get credit terms to use a PO to place an order?

On first orders we require upfront payment on a credit card. On any orders after we can set up credit terms on the approval of a credit application.

5. How can your prices be so low compared to www.cross.com? Are these actually Cross Pens?

We are a direct distributor of Cross Pens in their special markets program. So these are genuine Cross® Pens. We can discount the pens because we are decorating them and not selling them just blank.

 

 

Artwork and Customization

6. How long does it take to get an art proof?

Art proofs can usually be received the next business day. A final proof from Cross takes 24-48 hours after the first proof is approved by the customer.

7. In what format should names list be sent?

Name lists should be sent in Excel and each line of engraving should be contained in ONE cell.

8. What type of artwork is required?

We need vector artwork (.ai or .eps) files in order to use your logo on the pens. If you cannot provide this artwork we can redraw most file types for $35.00-$70.00 depending on the detail and time it takes our artists to do the work.

9. How long does it take for engraving?

Standard Engraving: 3-5 business days for production
Template Engraving: 5-6 business days for production
Imprint: 6 business days for production

10. How long does it take for custom logos & emblems?
Die Struck Emblems: First orders take 10 business days for production. Orders there after take 8 business days (as long as the die is still in existence)
Silk Screen Emblems: First orders take 10 business days for production. Orders there after take 8 business days (as long as the die is still in existence)

 

Shipping and Delivery

11. How are the pens shipped?

Pens are shipped by UPS.

12. Where are the pens shipped from?

Pens are either shipped from Massachusetts or Illinois.

13. Can you rush an order?

If you are looking to get laser engraving on pens then we can usually rush it through and engrave it in our facilities. If you are looking for another type of decoration we cannot rush it through because Cross does not have a rush service. We will do our best to get them to move quickly on the proofs but the lead times for production once the artwork is approved on custom emblems is 6-10 days.

 

Still don't see the answer to your question? Please contact us by phone at 866.448.0191.

Visit our Cross Pens page to view all models.